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2-Degree Telecommunication Operations Management

Paper Type: Free Essay Subject: Business
Wordcount: 1932 words Published: 13th Sep 2017

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1 Summary

In 2009 2 degree, New Zealand limited is the first to offer iPhone in New Zealand. 2 degree New Limited has continuing Kiwi’s affair with advance and better technology beginning with iPhone and Samsung.

In march 2013, 2 degree New Zealand limited launched their LTE network which is currently available in 54 centers in total. In June 2014, 2 degree New Zealand limited was ranked the fastest mobile network on the planet by speed-testing service.

2 introduction

2 degree was formerly known as NZ communication and previously wireless planning began in 2000 but details were not released unit 11 may 2008 and pricing was announced a day before launch 2 degree accept 1st customer 4 august 2009 2g calling and texting only a year later 3rd august 2010 3g was turned on the new data plan use in arise where 2 degree has its cell tower 2 degree launched in 4g network in 2014. 2-degree mobile phone can roam on to RBI cell sites these4 rural cell site are open assess for all internet provider in New Zealand to buy whole sale package and retail them, to rural customers for house hold and business us. 2-degree mobile phone automatically roam to these cell sites where available due to the roaming agreement with Vodafone. RBI has Vodafone installing 145 new rural cell towers and updating265 towers to provide 3g and later 4g service between 2011 and 2017.

3 Operations management is defined.

Operations management refers to the administration of business practices to create the highest level of efficiency possible within an organization. It is concerned with converting materials and labor into goods and services as efficiently as possible to maximize the profit of an organization. Operations management teams attempt to balance costs with revenue to achieve the highest net operating profit possible.

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Operations management refers to a focus on the practices designed to monitor and manage all the processes within the production and the distribution of products and services. The largest activities that operations management focuses on are product creation and service development, and the efficiency with which both are distributed. Managing purchases, monitoring inventory, and preserving quality are the primary goals.


2-degree telecommunication provide, operates in New Zealand. Its mobile network launched on 4 August 2009 after nine years of planning. 2degrees offers prepaid and pay monthly mobile services as well as fixed line phone and broadband services.

2 degree has spent over NZ$550 million building its mobile network, which as of 2016 covers Auckland, Christchurch, Hamilton, Hastings, Invercargill, Levin, Napier, Nelson, Oamaru, Palmerston North, Queenstown, Rotorua, Tauranga, Wellington and lower hut the network works with GSM 900, UMTS 900 and UMTS 2100 mobiles like the competing Vodafone network. In areas without 2degrees coverage handsets roam on Vodafone NZ GSM and UMTS network. 2degrees refers to areas where it has its own 3G coverage as mobile broadband zones.

4 Operational issues and challenge the organization are identified.

In January 1997, Gerald When retired and gent took over as the CEO. The same year, 2 degree introduced its logo, composed of a circle, with the O’s in the 2-degree logotype representing opening and closing quotation marks and suggesting conversation.

Efficiency: 2 degree signifies a level of performance that describes a process that use the lowest amount of input to create the greatest amount of inputs. It minimizes the waste of resources such as physical materials energy and time while successfully achieving the desired output.

Cost: 2-degree text pack start from 2$ for 100 text and give more value than using our standard casual rate optical cable that delivers the fastest speeds available and they increase the price because they provide good quality of cable. From 21 June voice call to mobile and landline in the following country will increase to 89c per minutes.

Quality: 2 degree regular” broadband capable of high speeds.4G/3G fast-wireless mobile network. fast networks offered in specific areas satellite useful for those out of good wireless range.

Inventory management

2 degree overseeing and controlling of the ordering storage and use of components that a company will use in the production of the item. It will sell as well as this overseeing and controlling of quantity of finished product for sale. 2-degree inventory is one of the major assets and represent an investment that is tired until the item is sold or used in the production an item that i8s soled it also costs money to store.

Quality management

In 2 degree, each department has knowledge of their work and have the knowledge of market trends and customer demand, it’s easy to use your 2degrees mobile when you’re overseas. Call charges are per minute (part minutes are rounded up to the nearest minute). quick Text speed and Data charges are rounded to the nearest 5.12KB. Minimum charges for data usage sessions of up to 102.4KB apply and a minimum charge of 30c for aircraft and cruise ship data usage sessions apply. If the country you’re looking for is not listed, you may not currently be able to use your 2degrees mobile there. This list changes frequently, so check back the next time you travel. for example, marketing department has a knowledge of trends in economy and knowledge how to advertise the product with innovative ideas in the market.

5 Key theories principles and models of operations management are described.

Supply chain: 2 degree invests in superior quality products and high level of customer services than aggressive marketing. However, need based marketing activities are carried out by the company during new products launches in the form of sampling in areas around the stores. Businesses aim at enhancing their margins and this work to change input into an output which is of a greater value than what it was at the time of entering the process the difference between the two being the company profit margin.

Value chain: 2degrees has developed ways to unlock that hidden knowhow. Using large-scale, digitally enabled collaboration, our unique solutions make it easy for people from different organizations to collaborate with one another. The result shared value from cost savings to innovation, that makes businesses, and the value chain more efficient, sustainable, and competitive.

6 Methods to resolve the issues and challenges are identified.

Solved problem:  In 20112 degree customers when they pay the monthly bill online they did not send the receipt back to our customers now they increase the staff so they solve the problem in 3 weeks. One another hand in 2013 many of people complaint to the company 2-degree network range is not good in villages and they provide good services and focus on new technology.

For example

Restart your phone: Switch your phone off and back on to refresh your network connection. This fixes a surprising number of problems.

Check for network interruptions:Check the network status to see if there are any known network issues that might be causing the problem.

Check coverage: Use the coverage checker to make sure you’re in a 2-degree coverage area. The Coverage Checker will also indicate if the signal there is strong enough for indoor and outdoor usage, or outdoor usage only. If you’re in a covered area but have very low or no coverage bars, or your phone displays SOS, no service or emergency calls only, run through our troubleshooting for some more things to try.

Troubleshoot this issue: If you’re experiencing issues with an aspect of your service, try the troubleshooting guides below to help diagnose and fix the problem.

Factors which are important for operational management and all new changes are market have different needs customers target group legislation and culture. For that one each company have different activities in their operational management as:

Flexibility: 2 degree One way in which telecom service providers can do this is by embracing VC4’s innovative IMS product, which allows employees of such firms to manage changes relating to their networks, meaning they can improve their technical flexibility.

The network planning and change management features of IMS include its ability to copy equipment, carry out overviews of networks, draw up equipment templates and seek out available routes for network connections and customer services.

As these functions, can be carried out in one single system, problems can be resolved quicker and lead times can potentially be reduced, meaning flexibility can in turn be improved.

However, it is not just the network planning and change management aspects of IMS that can improve a company’s flexibility, but also its ability to manage workflow, warehouse operations, spares and even floor plans.


7 Effective methods of resource management are recommended


While 2-degree Group has the largest geographic footprint in more than 65 countries, the company has been confronted with fiercer competition in both developed and emerging markets. With PESTLE model’s factors, will vary in importance 2 degree based on its industry and the goods it produces and more likely to change in the future or more relevant to 2 degree will carry greater importance. The market is expected to continuously grow and 2-degree Group is facing extremely fierce price competition in the market. Value-added services are identified as key differentiators to maintain its customers and improve ARPU in developed market and to entice new customers in emerging market.


2degrees CEO says innovation the key to success. (2014, 9 30). Retrieved from

http://www.stuff.co.nz: http://www.stuff.co.nz/business/betterbusiness/


About Company. (Ned). Retrieved from https://www.2degreesmobile.co.nz:


Doblin. (Ned). Types of innovation. Retrieved from


15 Types of innovation



From https://www.2degreesmobile.co.nz:



factors that foster innovation. (2009, December 14). Retrieved from


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